MyChart Messaging

Communicating With Your Care Team

Please be advised, WellStar's MyChart is intended to communicate with WellStar providers only.

IF YOU ARE EXPERIENCING AN URGENT MEDICAL PROBLEM, CALL 911 OR YOUR PHYSICIAN'S OFFICE IMMEDIATELY.

There are a few conditions you must meet to message a provider;

  • You must be WellStar patient with an Active MyChart account.
  • You must have had a visit with that provider within the last two years.
  • MyChart is not used to communicate medical concerns to your doctor. IF YOU ARE EXPERIENCING AN URGENT MEDICAL PROBLEM, CALL 911 OR YOUR PHYSICIAN'S OFFICE IMMEDIATELY.

    A provider will be available for messaging after you have had a visit with that provider. You can message a provider you have previously for up to two years, after this period the provider will not be available for messaging. Your WellStar PCP (Primary Care Provider) will be available to message if one has been documented on your record as part of your care team.

    If the provider you are attempting to message doesn't appear as an option, please call our MyChart Service Desk;

  • Hours: Monday - Friday 8:30a.m - 5:00p.m
  • Phone: 470-644-0419 Fax: 770-999-2306 Email: mycharthelp@wellstar.org
  • Any clinical user can send you a direct confidential message.

    Yes, if you have proxy access to another patient's MyChart account you can send a message on their behalf. When sending this message, you can also select which of your proxies it will be visible to.

    Please contact your providers' office to set up a proxy.

    If you have authorized proxy access to another user for your MyChart account, they can view any message you have sent and received. When you are sending a message, you have the option of selecting which of your proxies can view that message.

    You can send:

  • Non-urgent Medical Questions
  • Prescription Questions
  • Test Result Questions
  • Visit Follow-Up Questions
  • Referral Requests
  • Please review our Terms and Conditions for WellStar's MyChart here

    Patient messages will route to the intended providers' clinical pool where the message will be triaged or directed to your provider.

    IF YOU ARE EXPERIENCING AN URGENT MEDICAL PROBLEM, CALL 911 OR YOUR PHYSICIAN'S OFFICE IMMEDIATELY.

    The current turn-around time for patient messages is approximately two days. If you feel you have not received a response within this time frame, please contact your providers' office directly. You can view if any clinical staff have read your message by reviewing the messages in your 'sent' folder in MyChart messages.

    If you have been able to message a provider previously and can't now, please consider the following:

  • Is this a WellStar provider?
  • Have you had a visit with the provider within the past two years (730 days)?
  • If both are true, please call our MyChart Service Desk;

  • Hours: Monday - Friday 8:30a.m - 5:00p.m
  • Phone: 470-644-0419 Fax: 770-999-2306 Email: mycharthelp@wellstar.org
  • Yes, when your physician releases new test results, they may send you a note attached to your results or a secure patient message to help you understand the significance of the test result. They may also recommend that you make a follow-up appointment, provide you with additional instructions, or your provider may ask you to call his or her office to discuss your test results. Be sure to login to MyChart often to check for new information.

    MyChart is not an email system and we do not recommend sending any confidential information through standard Internet email due to security concerns. You will be asked to provide your email address so that you can receive email notifications to log on to MyChart whenever new information is available.

    Yes, when composing a messge you have the option to include an attachment. The accepted document types you can send are; JPEG, JPG and PDF.

    Please Note: Please review our Terms and Conditions for MyChart use. MyChart is a privilege and reported abuse of MyChart feaures can result in limited/denied MyChart access.